Glitch blamed for RushCard users locked out of accounts

RushCard photo from Rushcard.com
RushCard photo from Rushcard.com

Thousands have been locked out of their RushCard accounts across the country since Monday due to a glitch.

 

A personal message from me to our RushCard members.

Posted by Russell Simmons on Wednesday, October 14, 2015

The Rush Card is a direct deposit system which works much like a bank, but with the promise of lower fees and faster access to your money. The prepaid Visa card allows you to shop, withdraw money from ATMS and pay bills, while getting text alerts to keep track of money.

Details have not been given for the glitch, blaming a technology transition. Customers had previously been told that the Rush system was being upgraded.

In a statement to Memphis FOX 13 by UniRush which owns the Rush Card it said in part, "RushCard is working around the clock to resolve all of these matters. We have restored many of our customers' accounts, but we acknowledge that there are still customers that need their accounts fixed and their problems resolved." 

Music and business mogul Russell Simmons was a co-founder major investor of the RushCard in 2003.

He took to Facebook to post a message about the glitch. He said that RushCard account holders won't be able to their direct deposit two days earlier than the regular payday this week, like usual. Simmons said that account members will get their money on their actual payday.

"Many of you have been hurt by the technology transition," Simmons said. "We know who you are and know you are facing tremendous challenges. I want to reassure you your funds are safe and we are addressing every issue as quickly as possible."

"As I speak we are processing all direct deposits that we received by 11 p.m. last night. We are correcting account balances and problems with account access as fast as we can but this may take up to a few days for the affected customers."

For the full message click above.

One site users can go to is moneypass.com which will tell users the nearest ATM where they can check balances and withdraw funds without a fee.

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