NJ Transit Praised For Social Media Responses - My9 New Jersey

NJ Transit Praised For Social Media Responses

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Newark, New Jersey (My9NJ) - Yesterday, a New Jersey Transit board meeting was held in Newark, New Jersey and many commuters took the time to speak out about conditions and service issues that they have been experiencing. In fact, many commuters have also made a huge impression on the transit system with the use of social media and twitter.

However, things seem to be turning around now that NJ Transit has taken the time to respond via Twitter to many of the commuter’s complaints.

One of the key Tweeters, Matt, took to the podium to commend NJ Transit for their progress in communicating with their riders.

“Last week NJ Transit’s official account began replying at a much higher response rate during the morning commute. Suddenly, even complaints containing profanity were acknowledged with a courteous reply from NJT often just asking ‘what seems to be the problem?’ or ‘how can we help?’” he explained.

He said that NJ Transit has been responsive during the rush hour times of 9-5, but after 5 O’clock they seem to stop responding. He suggests that someone should be available to respond up until 8pm to accommodate those who are riding the transit system after the PM rush hour.

NJ Transit Executive Director Ronnie Hakim said that she doesn’t really know if that will happen, but she’s hopeful.

“This is the first I’ve heard of it so I’m going to look into it, so stay tuned,” she said.

Hakim also discussed her experience as an NJ Transit rider.

“I love it. I have not yet been delayed since becoming executive director,” she said.


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