FTC: T-Mobile charged customers potentially bogus fees - My9 New Jersey

FTC: T-Mobile charged customers potentially bogus fees

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The Federal Trade Commission has filed a lawsuit against T-Mobile, accusing the carrier of adding bogus charges totally millions of dollars to customers' bills without their consent.

The practice is called "cramming," which involves putting charges on your bill from third-party premium subscriptions without telling you. Examples of third-party charges are horoscopes and celebrity gossip.

The Better Business Bureau of New York said the best way to protect yourself is to check your bill every month. If you see something on your bill that you did not subscribe to or request, call your mobile carrier as well as the third-party company to get rid of the charge.

T-Mobile calls the FTC's lawsuit unfounded and without merit.

"T-Mobile stopped billing for these premium SMS services last year and launched a proactive program to provide full refunds for any customer that feels that they were charged for something they did not want," CEO John Legere said in a statement. "T-Mobile is fighting harder than any of the carriers to change the way the wireless industry operates, and we are disappointed that the FTC has chosen to file this action against the most pro-consumer company in the industry rather than the real bad actors."

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